Economy Hosting Plans
Customer Testimonials
Tony Finn says..
Just wanted to say a big thanks guys.
Im new to web hosting so was a bit worried it was all going to be in the too hard basketto get all setup.
Your email directions and extremely fast tech support was fantastic. It turned out to be a very simple and quick process.
Thanks again
Steven Copelin says..
Have only been with Panthur for a short time, but uptime and support have been second to none. Looking forward to long business relationship with Panthur.
Steve Copelin
Managing Director Portfox Design
Shona Maitland says..
Wow! I've only been with Panthur for a few days but I am already extremely impressed. I was looking into new hosts for my reseller account which holds 25 websites and emails and I wanted somewhere that was brilliant with customer service and could explain technical issues without skipping on details. As soon as I called Panthur for the first time, not only did I have every question answered without a blink, but I was assured that all my accounts would be transferred without any down-time or loss of data.
Everything has continued to work fantastically and I've so far sent 9 support tickets (all for my own technical knowledge, not any service glitches), all with an answer within 10 minutes!
I'm also very confident with Panthur's security measures on their servers to prevent hackers. How exciting to finally be with a host I can truly rely on!!
Thanks Panthur team!
Shona
Kieran Vella says..
We needed an Aussie host so we though we'd test out Panthur:
Our pages are loading quicker than ever, Our support problems are acknowledged and fixed very quickly.
Extremely impressed with the service provided, Intend to stick around for a while!
Keep up the great work!
Karen Cheah says..
We had issues with other providers and were looking to try someone else. After checking various reviews, Panthur which had only good reviews, was selected. So far, we can say we've made the right decision and have had a very positive experience.
Please keep up the good work as you are a rare breed in this industry! You make a difference!
Ros Bastow says..
As a web designer who also provides hosting solutions to my own clients, I have been extremely satisfied with the services provided by Panthur. I highly recommend them to anyone looking for a good provider.
Peter Riches says..
We have been extremely impressed with the level of technical support and 'hands on' assistance provided by PANTHUR in our transition from our previous provider.
Each support ticket has been resolved in rapid time, and we have been kept informed of progress at each stage of the process.
The level of professionalism and diligence offered by PANTHUR has been greatly appreciated.
Peter Riches
Red Pony | communications group
Neill Ziemer says..
To anyone looking at web hosting, I would unreservedly recommend you add Panthur to your short list.
My experience:
We have three hosted domains. Following a series of issues with our then existing provider, we decided to look at alternatives.
The decision drivers were the usual: Price, Performance and Support.
Short listing process:
Utilising personal business contacts (two of whom implement websites) and reviewing forums (including whirlpool), we looked for providers that had more good than bad reviews.
Review-wise, Panthur came up as all good. There were some question posted on Whirlpool, to which Panthur responded directly and intelligently.
Selection process:
In reviewing Panthur (against the others in our short-list), it was apparent Panthur are relatively new and fairly small. Nonetheless, they presented professionally and the information on their website was informative (the company checked out, as did their server structure and capability claims).
The Panthur product offerings were competitive, with a suite of features and price-packaging that met or exceeded all of our requirements. (Full details are available on their web site)
NB: They offer Linux-based solutions only, which suites us but not everyone.
I ran some speed testing (using ping), and the Panthur round trip delay times were consistent with other business-class providers (at around 20ms).
NB: Testing some “cost-effective” providers yields round trip delay times were around 200ms.
Telephone dealings with Panthur during the selection process where both intelligent and timely (with virtually no wait period).
Implementation:
We switched over and everything went so smoothly I can honestly say I was amazed.
We are delighted by their account and domain user management systems, which are both intuitive and supported with help. Most of what needed to be done we could ourselves (with only a minutes orientation).
Any questions raised through their ticketing system were responded to quickly (typically within 10 minutes) and provided clear and direct answers.
The times I had to phone in were met with immediate and well informed responses.
Our sites were operating and configured on Panthur within no time at all. In fact any delays in the process were at our end (mainly due in gaining necessary information from our previous provider).
I can only recommend that anyone looking at web hosting should have Panthur in their short list.
James Ballard says..
I read so many good reviews I thought it was to good to be true. How wrong I was. Panthur's service and support is A+. I highly recommend.
Jenee McCusker says..
Fabulous service, easy to follow instructions provided and excellent and immediate answers to any questions. When I submitted a ticket, my query was answered within 10 minutes. I would highly recommend this company to anyone who is starting a new website and has little or limited knowledge of the procedures involved, as Panthur offers a very high level of support and are eager to help their clients. 10/10
eddy gonzalez says..
I tried few other AU Hosting services before Panthur. Now I can say for sure - Panthur is best hosting service in Australia I've seen.
Colin Matthews says..
For all the newbies out there like me:
A few months ago I ventured into my first hosting situation. I read all the shite on recommendation sites but followed a friends advice and hooked up with Panthur.
Well, all I can say is these guys are great. Their patience seems to know no ends and they have answered all my newbie style questions (aka dumb) quickly, efficiently and have never been pretentious or looked down on me.
In addition, they have pulled my butt out of a sling when I stuffed up everything. There was a small charge for the work (believe me, I stuffed up large) but the charge was agreed upon upfront and when the work was done they came back to me and charged me less because it took less time to fix than anticipated - now who does that these days?
The biggest thing for me though has been how fas these guys are. When emailing Panthur, they give "send & receive" a whole new meaning as I hit send and it seems almost straight away they are coming back to me with an answer or advice.
Top work Panthur, thanks.
Bowen Llewellyn says..
Many thanks to Panthur for making my introduction to web hosting easy and rewarding. I was particularly impressed when working late one Sunday evening and and rang Panthur for assistance. To my surprise, Adam answered the phone and knew exactly what was needed to get me going again. The "installatron" loaded WordPress without hitch and everything works as it's supposed to. It's only about 2 weeks since I joined, but early indications are that this is going to be an outstanding host.
Graham Apolony says..
Thanks to Adam and the team at Panthur for making up for my lack of technical ability and helping to get my sites up and running.
I did some research when I wanted to sign up for Australian web hosting. These guys constantly came up with good reports.
With almost instant support and being willing to do whatever they can to help me get the sites happening, I couldn't be happier.
Thanks for raising the standard guys!
Regards,
Graham Apolony
Scott Bailey says..
Service and support is the best in the biz!!
Great people to use and talk to!
When they say 24/7 they mean 24/7!!!
Darren Leong says..
Hi,
I just migrated from a american service provider to Panthur. I can say that Panthur has fantastic customer service and were of great assistance during the migration.
Keep up the good work!
Darren
Nicole Salmond says..
The support from panthur is great. I was new to website hosting and transfers so i was unsure about what to do and expect, but panthur helped me through the whole process, answering my emails very promptly and making the transfer easy and fast. I am very happy with the level of service they offer and recommend them to all.
Gregory Uppington says..
Hi
This business helps me through what I need to do whenever I cannot find it, they point out where the info is or where the links are, I've never had a minute's downtime (so far) and the help is online before I am.
These people take a lot of my headaches away.
I appreciate that.
Sincerely
Dr Gregory Uppington
Jonathon Milne says..
Panthur offer great solutions at a reasonable price. I can't find another Australian hosting company that even comes close.
Gavin Ma says..
Staff at Panthur has been so patient with my questions and always there to help me out. Their support is 24/7, I am very satisfied.
Gavin Ma
Principle at Gavin Ma & Co Accountants
www.gavinmaandco.com.au
David Tiong says..
Since coming across to Panthur from another hosting provider, I have found their service to be excellent. Whenever I submit an enquiry or request, I always receive a quick and very helpful response. I am very pleased to be doing business with Panthur.
David Moloney says..
I have tried one or two Australian hosts before after seeking recommendations online. I tried Pathur after reading two very positive reviews on Whirlpool forums. And I can assure you they live up to their reputation. Excellent response times and courteous support. I love the SMS updates as well. Good work Panthur
Benjamin Zyl says..
The Panthur team are just fantastic!!
This was my first time transferring a domain name and setting up emails. When things didn't go quite as planned the Panthur team took the time (at all different hours) to help resolve the issues. In a time when customer service is paramount, Panthur comes out on top.
I would definitely recommend
Steve Rogers says..
This is an excellent hosting provider.
Everything works.
It's fast.
It provides all the facilities and control that an administrator could want.
It's inexpensive.
I expect the occasional glitch with any system, but this has happened just once in the many months I have used Panthur, and it was only on the admin side, and it was resolved quickly and informatively.
I have no hesitation in recommending Panthur.
rod fewster says..
I'd like to compliment Joe, the Live Help operator.
Brain damage and substantial memory loss sometimes makes me a real pain in the arse ... I get frustrated and aggro because I can't remember how to do the things I've done a thousand times before ... but Joe is always patient and helpful and always helps me sort out my problems.
He is without a doubt the best support guy I've ever
dealt with. 10/10.
Give him a raise! He's worth it!
Morris Bryant says..
Very impressed with Panthur so far - the uptime is great and I've never experienced server speed like this with any other host.
Support is also great.
Robert Redman says..
Happy with Panthur's support team so far.
Successfully transferred domain/hosting from another provider.
All up and running now.
Walter Ellem says..
I recently moved my reseller account across to Panthur, since doing so a lot of the server faults i was having have resolved themselves. The client support has been fantastic and the product is good, the prices are fantastic.
I would not hesitate in recommending this product on to other clients in face i already have for several of my clients who have external hosting.
Walter Ellem
Hunter Valley Web Design
Peter O'Connor says..
The service offered by panthur is the best i have experienced, transfer from my old hosting company (that did not offer a very good service and never returned your emails) was a simple process and the guy's at panthur had me up and running within hours of me establishing my account.
Keep up the great service guy's!!!
Vito Mancini says..
I found Panthur as I was looking for a provider that can handle SugarCRM since my previous two failed. Not only did they handle Sugar without any issues, the support team have a professional attitude and jumped onto any issues without hesitation. 5 out of 5!
Jeff Fowler says..
Great Customer Service, fast response and answered all my questions. cheaper and faster than my existing provider, couldn't be happier!
Jeff
http://www.secondhandforklifts.com.au
Secondhand Forklift Sales & Service
http://www.p4printing.com.au
Printing Services in Croydon, VIC
Ian Bissett says..
I was a little skeptical to move my sites accross to PANTHUR, but the support has been outstanding. I'm honestly blown away at how fast these guys answer questions and act! Would not hestitate to recommend the best web host in Australia to anyone. Keep up the awesome work guys!
Dave Norton says..
I've recently ordered a hosting account here at Panthur - after reading several glowing reviews at Whirlpool, I decided to give them a try.
I've been very impressed with the reliability of the service, as well as the lack of cruft. Everything that I do need, and nothing that I do not need. Just as it should be.
I haven't had need of the support crew as of yet, however, I'm sure it will be just as smooth.
Michelle Dixon says..
I have been a reseller for quite a few years now, I was with another Australian company who started of great but then became slow with support and their pricing was no longer competitive.
I procrastinated for 9 months re moving to a new hosting provider and then I found Panthur. The move was easy, they took care of everything.
Pricing is great, speed is great and 24/7 support is fantastic.
I am really happy with all aspects of the service I have received.
Susan Toogood says..
Awesome service. Thank you.
Richard Harrison says..
up and running rocket quick and everything working.
early days yet, but indications so far good.
server seems to respond quickly, and is happily so far looking free of the "sillies" that I have experienced before and which can plague other WHM/reseller systems.
richard harrison
UK
Richard Lundgren says..
The sign up process was very easy and painless. The transfer of my domains and sites across was done very quickly and with no issues at all, so I did not experience any downtime at all.
I had a few questions in regards to functionality and some features, which were answered in a very short timespan, minutes rather than hours. Most of these emails were sent pretty late in the evening as well.
I could highly recommend Panthur. Their prices are at least as good, or in my case actually better than my old US host, and you also get fast and local support when you need it.
Dont hesitate like I did for years before making the leap. You wont be sorry if you come over.
Cheers
Richard
Terence Cheung says..
The team at Panthur has been extremely helpful. They work around the clock and the response time has been fantastic. Great service and keep up the good work!
Andrew Theodoropoulos says..
Well what can i say, i have been with Panthur for less than a month and the guys have helped me with changes, addons, DNS issues, site modifications and even helping me set up a few billing pages. Service has been amazing and the help was instant and complete, keep up the great work, looking forward to a good future together.
Peter Mammarella says..
Very happy with Panthur services.
Had a problem with payment over the Christmas break, made a quick call to the 24/7 help line, got through straight away, resolved the problem quickly. very helpful and polite.
Also support tickets are great, had a problem with email, response with in 20 or so minutes, again over the Christmas/new year period.
keep up the good work, im sure your customers are all very happy :)
Barbara Flowers says..
I found Panthur by chance while scouring Whirlpool for an alternative to the woeful and inept responses I kept getting from "Competitor". Every Whirlpool entry was filled with glowing praise for Panthur, and now I know why. The changeover to their web hosting service was straightforward, took a couple of days at most, didn't cost me the effort of 12 emails (and counting, this was when I abandoned "Competitor" as a potential web host) and it was cheap.I didn't want anything complicated, and a small uncomplicated service was one of the choices on offer. Thank you Panthur!
Demeter Manktelow says..
I am extremely happy with the service provided by Panthur. Not only is the hosting top quality (my sites have never once been down!) but the customer service is outstanding. My calls or emails are always answered immediately and any queries followed up very promptly. Thank you Panthur
Craig James says..
Hi,
I just wanted to drop you a few lines and offer you some unsolicited feedback on how I went tonight transferring my sites over to PANTHUR
Firstly I came over from "Competitor" Hosting due to them doubling their rates overnight. I would have stayed if it was a modest increase however I think the "Competitor" takeover of the smaller "Competitor" had a lot to do with the dramatic increase.
Transferred 4 Joomla sites tonight without any problems whatsoever
Your website and ease of signing up >>>> well organised
Documentation and Order question inclusion upon signup >>>> nice touch
Server speed >>>>> faster than "Competitor" including WHM and cPanel
DNS propogation >>> 2hrs
Rates as you know are dirt cheap and I have already written a review on an aussie webmasters forum to let others know of my positive experience. I will write some more when I have been here a little longer...
All in all you are on the right track and have ticked all the boxes from a customers point of view.......... Word has it that your customer service is your strength.... judging how you have it all setup one can see this without even having to experience it.
Anyways thats my 2 bobs worth, just wanted to let you know what I was thinking.... It makes my day a hell of a lot easier when your server is customer friendly.....
PS... love your PANTHUR branding!
Cheers
Craig
Ford Purves says..
I'm Grant Derepas the head web designer here at IT That Works in Perth and consequently the main person responsible for all of our clients web hosting. We transferred to PANTHUR from a US based hosting company with servers in the Ukraine and support staff from who knows where.
After moving the first few sites over to PANTHUR we noticed the following.
Roughly 3x faster loading times on our sites
With this alone we were mighty impressed.
We did have a slight problem in the fact that some of our older websites were coded in asp which doesn't work on linux and cpanel. This had skipped my mind when we ordered the hosting but does not affect us greatly as it is only a few older sites we will maintain on a separate host.
Every time I have contacted the support staff either by phone or live chat I have received help within 5 minutes which is excellent. The support staff are knowledgeable and helpful and got things right the first time (unlike our former hosts).
Overall we here at IT That Works have been very pleased with PANTHUR's service, support and costs. We plan to continue using PANTHUR well into the foreseeable future.
Joel Snobohm says..
I'm very happy with the speed of the hosting and also the price. The move from Dreamhost to PANTHUR went really smooth even though i didn't use Cpanel. I'll be using them for many more sites
Cameron Jakson says..
Panthur have exceeded all my expectations. Their support and advice have made my life so much easier. They have gone above and beyond for me in many ways and I really appreciate it very much. Thanks Panthur!
Cam Jakson
K4 Hosting
Matthew McGregor says..
Great service and nothing is ever a problem
Moved all my domains to Panthur now.
Service and support is the backbone to this company and you can tell.
Keep up the great work guys.
Thanks for making my life easier.
Richard Stockwell says..
Migrated 8 sites over to Panthur as I was having problems with my current provider. The service I received was first class and the migration was completed without one single glitch. Apart from redelegating my nameservers I had little input, the tech team completed the task within 2 hours. I was dreading switching but it all went so smoothly with minimal disruption/downtime to my business, I was very impressed.
The support is responsive and reliable I would not hesitate in recommend Panthur
Paul Churton says..
I am very happy with the service so far. Questions/support tickets are always answered very promptly,
and the servers seems to be very speedy too which is great.
Great work guys!
James Bailey says..
Having my website with a large Australian host for over 5 years, I was starting to have problems with the traffic and processor usage on my MPS. The customer service I was also receiving for a long term customer was starting to lack badly to and my site was suffering.
After speaking to Adam at Panthur he suggested he would be able move my site to his server, and host it for a third of the price I was paying. He also suggested he would be able to manage the service better than my previous host.
Well after 1 month on Panthur, all I can say is why didnt I know about them earlier. Thus far no down time, and a huge saving. Thanks Adam.
Tony Curtis says..
I am absolutely astounded at the Service you give!
It is "SUPERB!"
My emailed questions are answered immediately, normally within minutes, and solutions provided.
I am really dumbstruck to say more because I think I am dreaming, having never experienced such Customer orientation before!
Many thanks,
Phan Sayaloune says..
Panthur rocks! I am still in transition in moving my other clients over but so far I am impressed with your customer service. The deal I have with you is also great and the server has been rock solid for me. No other reseller accounts that I have had comes close to your service. I feel so comfortable calling you knowing that there will be someone on the other line. The best part is no questions are silly and you always have a appropriate solution for any issues I had.
Although its still early days, I hope you guys keep up the great work and hope to stay in business with you for a long time!
Jenny Glenday says..
We are extremely happy with Panthur and thank you so much for your continued assistance. We feel very well looked after.
All the best!
Meg Coutts says..
I am very impressed with how much you have contacted us and helped during the hosting migration. You have been very quick to respond to all queries (even the silly little spelling error ones I sent!), and have offered plenty of knowledge. One thing I hate about the larger hosting or domain companies are the long wait times for support, and unhelpful answers from level one techs. You know what your talking about, and can express yourself quite well.
I tried the live support feature on your website and chatted with Joe (RE stats access without using cPanel), and he was also very helpful. The follow up email with some example code was extremely helpful. I didn't even think of searching the net for a solution - I immediately thought you guys could help me out. I usually search the net first, but I have confidence that you know what your talking about so I asked you first.
I would rate your hosting service VERY highly!
